Best Shopping Buddy helps customers to buy from Taobao or Tmall and arrange door to door delivery

Frequently Asked Questions

taobao agent malaysia

淘宝代购马来西亚 – 常见问题目录表

欢迎您到常见问题区。无论您是初哥,抑或有通过淘宝代购马来西亚方式,网购中国货的经验; 在下单前,想必您都会有些问题要弄清楚。以下是目录表,只要一个点击,您就可获得答案,包括整个代购流程及国际快递运费。

Welcome to the Frequently Asked Questions corner. Regardless you’re a newbie or having online shopping experience; I believe there are some questions in your mind before place an order. Kindly refer to Table of Contents below. Just with a click, you’ll be redirect to the right place for getting the answer you are looking for; including the entire purchasing process and international shipping cost.

1. 为何选择Shopping Buddy?
Why choose Shopping Buddy?

2. 如何下订单以完成网购
How to Place Order?

3. 完整的代购流程
The Online Shopping Flow

4. 代购价(马币)
How to Calculate Product Price in Ringgit?

5. 国际邮递空运费
The International Shipping Charges

6. 多久才会收到代购包裹?
How Long could Receive the Parcel?

7. 何谓敏感货?
What are So-Called Sensitive Products?

8. 代购加国际空运费的例子
Examples of Total Price Calculation

9. 签收时该做什么?
What to Do When Receive the Parcel?

10. 代购声明
Taobao Agent Disclaimer

为何选择Shopping Buddy?

Why choose Shopping Buddy?

  • 专业代购代运服务, 免收服务费, 没任何隐蔽收费!
    Professional Agent. There is no any hidden cost!
  • 负责任的态度! 从中国至马来西亚,全程地跟进物流情况.
    Responsible Attitude! Follow-up the whole shipment flow from different sellers to appointed warehouse to Malaysia.
  • 优质的服务! 代购,免费地帮您网购的所有物品, 重新整合包装以减低抛重机率;代运到您指定的地点,一条龙服务.
    Quality Service. Helping you repack the purchased items to reduce parcel weight without any additional charges; and then send the parcel to your appointed address.

完整的淘宝代购流程

The Online Shopping Flow

将您在淘宝网或其它中国最受欢迎的购物网站挑选的商品,填写在代购单后提交Shopping Buddy; 详情请参阅如何网购。通常,您的订单将会在一个工作日内得到处理。

To enjoy the online shopping, you just need to fill-in the order form then submit to Shopping Buddy. For ordering details, kindly refer to How to Place Order. Basically, your submitted order form will be attended within 1 working day.

taobao daigou flow

代购价(马币)

How to Calculate Product Price in Ringgit?

在淘宝网或其它中国购物网站,所展示的商品价格都是人民币。有些卖家收取快递费(当然也是以人民币计算); 有些卖家则提供优惠,免运费地把客户购买的物品,运送到指定的中国国内地址。
Needless to say, product price appear at Taobao or any other China shopping website are count in RMB. Some sellers charge courier fee whereby some other sellers offer free shipping.

这里指的代购价,是根据以下的程式,把人民币转换成马币:
[(物品价钱 + 中国快递费)/1.43] x 1.1
*注:由于汇率时有变动,请发电邮或在FanPage留言,以查询最新的代购价.

Below is the calculation formula that Shopping Buddy been used to convert product price (plus courier fee if have) from RMB to Ringgit:
[(Product Price + Courier Fee) / 1.43] * 1.1
*p/s: Please send us an email or leave message in our FanPage to get the info of latest conversion rate.

以下是计算代购价的例子; 首个例子是免运费,而次例须付中国国内快递费:
The following are 2 examples. The first one is without courier fee whereby the second one involves courier charges:

taobao agent charge calculation代购价(马币) = (49 / 1.43) * 1.1 = RM37.69
what is taobao agent charges代购价(马币) = ((129 + 10) / 1.43) * 1.1 = RM106.92

国际邮递空运费

The International Shipping Charges

国际空运费是以包裹的实际重量计算的。当您所有网购的物品全到达指定货仓,工作人员会集中打包成一个包裹,而后做衡量。不到1kg按1kg收费;1kg有余按2kg收费。如包裹重量超过报价单预计的重量,那您就需要补上差额;反之,Shopping Buddy会退还多收的空运费。总而言之,多退少补。

The international shipping cost is calculated by the actual parcel weight. When all your purchased items arrive at our appointed warehouse in China, the warehouse staff will grouped those items into one parcel, and then weight it.

If parcel weight is less than 1kg, the shipping cost will be charged based on 1kg. If it is more than 1kg then will be charged based on 2kg; so on and so forth.

The shipping cost reflect in quotation just an estimation figure. In case the parcel weight is more than estimated weight, then customers would top-up the balance. Alternatively, Shopping Buddy will refund to customers in case there is over-charge the shipping cost.

即日起,空运费的算法如下 The international shipping charges:
***西马空运费 West Malaysia Air Freight Charges***
首两公斤 First 2kg = RM16 per kg
续重 Thereafter = RM14 per kg

***东马空运费 East Malaysia Air Freight Charges***
首两公斤 First 2kg = RM24 per kg
续重 Thereafter = RM22 per kg

要补充的是,国际空运费是根据包裹的实际重量或体积重量计算的; 衡量两者,取大收费。所谓空运,就是以飞机作为运输工具, 而飞机的仓位是有空间限制的. 如果大家都空运一些棉毛或塑料制品等,那会占用飞机很大的仓位; 但是实际过磅的重量又很轻。于是,空运与快递公司按实重制定了一个体积重量的计算方式:(长X宽X高)/6000

There is no one can tells exact parcel weight until all purchased items reach warehouse then staff pack and weight it. Being said that, there are some parcel will be charged based on volume (box measurement) rather than actual parcel weight.

Most of my customers are confuse and asking why shipping charge based on box measurement. This is because some products (such as giant teddy bear) are light in weight but huge in size that occupy lots of space. So, the shipping companies come out standard formula to calculate the shipping cost based on volume (box measurement).

If customers are ordering few items such as clothes, backpack that can be grouped and put inside 1 big plastic bag, then the shipping charges definitely is count based on exact parcel weight. Alternatively, purchased items are pack into a box then shipping company will compare the exact parcel weight versus the parcel volume (weight of box measurement {height * length * wide}/6000 ) and charge based on the heavy one.

为了让您清楚了解空运费的计算法,这里以两个包裹举例说明:
For your better understanding of international shipping charges, there are two examples as reference:

甲包裹 Parcel A:
甲包裹的实际重量 Actual weight of Parcel A: 4.2kg
甲包裹的实际体积 Volume of Parcel A: 50cm*26cm*26cm
体积重量 Volume weight = (50*26*26) / 6000 = 5.6kg
体积重量 Volume weight (5.6kg) > 实际重量 Actual weight (4.2kg)

所以甲包裹的西马空运费是以体积重量计算(5.6kg算6kg),也就是:
So the West Malaysia air freight charges of Parcel A is based on parcel volume (5.6kg count as 6kg):
RM16*2kg + RM14*4kg = RM88

乙包裹 Parcel B:
乙包裹的实际重量 Actual weight of Parcel B: 2.8kg
乙包裹的实际体积 Volume of Parcel B:20cm*15cm*25cm

体积重量 Volume weight = (20*15*25)/6000 = 1.25 kg
体积重量 Volume weight (1.25kg) < 实际重量 Actual weight (2.8kg)
所以乙包裹的西马空运费是以实际重量计算(2.8kg算3kg),也就是:
So the West Malaysia air freight charges of Parcel B is based on actual parcel weight (2.8kg count as 3kg):

RM16*2kg + RM14*1kg = RM46

通常,快递公司会用一个大的塑料袋, 集中打包您购买的所有物品,而后再以实际重量,计算运费;就如下图所示, 5个物品集中(包括2个小盒子),打包成一个包裹。
Normally, the courier company will use a large plastic bag to pack all the purchased items and then weight the parcel for shipping cost calculation. For instance, there are five items (including 2 small boxes) as shown below being pack into one parcel.daiguo shipping charges

一般上,会以体积重量计算运费的包裹,是那些有盒子包装的大样物品,像是鞋子或手提包。若是把盒子扔了,物品可能会变形。另外,如果您网购的商品当中,其中一样东西是敏感货,那就得加付敏感费用。点击这里,以参考代购加国际空运费计算的例子。
Those purchased items come with a box, such as shoes or women handbags, usually would caused the parcel being charge based on volume. Off course customers reserve the option whether or not to remove the packaging box in order to reduce the parcel weight. The only concern is that the item may be deformed if the packaging box being removed.

Furthermore, there is additional RM25 (per parcel) need to be paid in case one of purchased items is fall into sensitive product list. Click here to have a look of examples about international freight charges.

多久才会收到代购包裹?

How Long could Receive the Parcel?

一般上,在7~14个工作天内,您就会收到代购包裹,这包括卖家用3~4天的时间,把商品寄到货舱; 货舱到马来西亚又用了3~5天的时间(东马会比西马延迟收到货)。另外,还得把以下的因素计算在内:
The parcel normally will be arrived within 7~14 working days, that includes time taken by seller to send out the purchased items till reach appointed warehouse (usually 3~4 days) plus air shipment took about 3~5 days. On top of that, the following factors should be taken into consideration when estimate parcel arrival time:

  • 网购物品的多寡: 要等待所有物品到齐,才能一起集合打包。越多物品,就更加耗时,最怕就是遇到迟迟不发货又联络不上的卖家。
    The quantities of purchased items. The warehouse staff only can pack when all purchased items reach. In case one of sellers took weeks to send out the purchased item, then it definitely would prolong the parcel arrival time.
  • 天气的好坏: 这可是会直接影响到空运的。
    Weather condition. Delivery would be delay if heavy rain or extremely bad weather in sellers’ office area or the journey to appointed warehouse
  • 假期: 每逢中国和马来西亚的假期,除了货舱关闭以外, 快递也都休息,就会延迟接送包裹的时间。
    Holidays. In case there is long holidays in China or Malaysia, warehouse staffs or local shipping companies are off. And so, it would delay parcel arrival schedule.

何谓敏感货?

What Are So-Called Sensitive Products?

敏感货包括粉末,液体,膏状,电子(要插电的,有电流的),有电池的, 食品,情趣用品,手机,翻版光碟, 名牌,仿名牌 。另外,国际空运不允许邮递以下物品,能免则免,以便引起不必要的麻烦。
Sensitive products are referring to those powder, liquid, paste items, electronic products, battery, food, sex toys, mobile phones, DVD/CDs, branded and imitation brand. In addition, the following items are not allowed by international air freight. Please try to be avoided so as to cause unnecessary trouble.

  • 危险物品 Dangerous Products
  • 武器 Weapon
  • 药品(有或无处方) Drugs (with or without prescription)
  • 植物 Plants
  • 首饰、贵重金属与宝石 Jewelry, precious metals and precious stones
  • 酒类 Liquor
  • 烟草 Tobacco
  • 金属用品 Metal Products
  • 易腐坏和所有国际航空运输协会限制物品 Perishable and all IATA Restricted Articles

代购价加国际空运费的例子

Examples of Total Price Calculation

如您对代购及空运费的计算法还有疑惑,请参考以下的例子:
There are two examples of total cost calculation:

例子一: 网购普通物品 Example 1: Online Purchase Normal Items

A衣服 Cloth: RMB26 + 快递费 Domestic Shipping RMB5 = RMB31
B衣服 Cloth: RMB36 + 快递费 Domestic Shipping RMB0 = RMB36

合共物品价 Total Products Price: RMB67
衣服代购费 Products Price in Ringgit = (RMB67 / 1.43) * 1.1 = RM51.54

包裹重量 Parcel weight = 0.8kg (按1kg计算 count as 1kg)
空运费 International shipping cost = 1kg * RM16 = RM16

首单的总代购加国际空运费 Total amount that need to pay =
RM51.54 + RM16 = RM67.54

例子二: 网购普通物品加敏感货 Example 2: Online Purchase Both Normal and Sensitive Items

衣服 Cloth: RMB33 + 快递费 Domestic Shipping RMB0 = RMB33
手机电池 Handphone Battery: RMB128 + Domestic Shipping 10 = RMB138

合共物品价 Total Products Price: RMB171
代购费 Products Price in Ringgit = (RMB171 / 1.43) * 1.1 = RM131.54

包裹重量 Parcel weight = 1.6kg (按2kg计算)
空运费 International shipping cost = 2kg * RM16 = RM32

次单的总代购加国际空运费加敏感费 Total amount plus sensitive product handling fee =
RM131.54 + RM32 + RM25 = RM188.54

签收时该做什么?

What to Do When Receive the Parcel?

签收包裹前,请打开检查自己的货物,看有减少与否。若减少货物,一定要当场说明,而后拍照,并填写相关资料在签收单上(纸箱/空运袋上有张纸), 包括少掉的物品,快递员名字与IC;另外要求快递员签名。

When parcel arrive, please do not sign on the receive acknowledgement form immediately. It is advisable to open your parcel and check your purchased items in front of the delivery man. In case incorrect quantity or product faulty, take photo without further delay. It follows by fill-up the related product information, delivery man’s name and IC on the receive acknowledge form.

接下来,以电邮方式,通知Shopping Buddy,并附上所有相关资料。Shopping Buddy就会拿此证据, 向货舱要求索赔,不然货舱不会处理您少货的问题,而Shopping Buddy也无能为力,无法负责!

Last but not least, inform Shopping Buddy via email along with all the relevant information. Shopping Buddy then will help to claim from the warehouse or shipping company with those evidence on hand. Without such information, it is extremely hard to claim from related parties and it is beyond our responsible to bear the loss.

淘宝代购马来西亚声明

Taobao Agent Disclaimer

1. 代购的定义就是先付款后收货,谢绝货到付款,请见谅。
As a Taobao agent, Shopping Buddy offering service that helps customers purchase from Taobao, TMall or any other China online marketplace that under Alimama group and then ship to customers’ appointed address. And so, we only proceed to place order upon customers’ payment received.

2. 一旦下单付款后,恕不接受退款或退货等要求。
Once payment done and Shopping Buddy been place orders at China online websites, all requests about refunds and returns would not be attend.

3. 由于货品质量不在代购的控制范围内,物品好坏就有赖于各自的判断,一般建议网购评价高的卖家。
The quality of purchased items is really beyond our control. As a middle man, Taobao agent just able to help customers buying things from China online websites and keep track the shipment flow.

4. 若货物在邮寄过程中遗失、损坏或卖家少发货、给错颜色或货物, 本代购将不承担任何亏损。
Shopping Buddy shall not be responsible or liable in case purchased items loss or damaged or wrong items. This is because we have no control over sellers’ action whether they issue right item with correct quantities.

5. 空运包清关不包税,不幸中tax的话,快递会通知您,然后把包裹送上门时,向您收取税钱。
Shopping Buddy just offer custom clearance service. In case the parcel being tax by custom, the local shipping company will keep you inform and you just need to pay tax amount to the delivery man when parcel arrive.

6. 包清关的意思是帮忙清关,不表示包裹不会被查/被扣/充公(如不幸被海关充公,恕不负责,因为这些不是代购能控制的)。
Although the custom clearance service is provided to our customers, but there is no guarantee that all parcels would not be holding at custom. If there is the parcel holding case, Shopping Buddy shall not be responsible as they are beyond our control.

7. 从下单付款到收货,大约须耗10~16工作天; 如有不能接受者,请别下单。
It is required about 10~16 working days from day 1 a customer place an order till parcel receiving. Hence, Shopping Buddy would not accept any urgent order.

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Taobao Agent Disclaimer

敬请留意,一旦您下单汇款,即表示您认同Shopping Buddy的代购声明。欲查阅代购声明, 请点击以下的链接:

Upon confirmation, customer is agreed with the Taobao Agent Disclaimer. To read Taobao Agent Disclaimer, please click the link below:

=== CLICK HERE ===